Effectivity at work

Love working for multinational corporations...

Me to client on Tuesday: The DVDs will be delivered on Wednesday.
Client (on Thursday): Where are the DVDs? We have nothing here and I need them in half an hour!
Me to Design Studio: Hi, client calls me where are the dvds.
Design Studio to Printing house: Hey, the DVDs should be there yesterday, where is it?
Printing house to PPL: Hey, where are the DVDs?
PPL to printing House: We have delivered it on Wednesday on 12:39, the person was not available so we have left it at the company.
Printing house to Design studio: PPL says it is already there for a day?
Design studio to me: They had it delivered on time.
Me to client: So the DVDs are in your company since yesterday, PPL said they left it somewhere.
Client: Really great job, thank you for your effor I have nothing :o(
Me to client: Should I call to your reception and ask where they have put it?
15 minutes of silence
Client to me: Reception is not allowed to take over anything so they have left it at our storeroom.
Me to client: Great news, so you have finally your dvds! I am apologising for any troubles caused by the PPL but they could have not reached you.

Moral of this story? How about ask at the reception first, when it is like in YOUR building? :oD But lets keep the people work! Why make it simple when you have your agency, your design studio, your printing house, your parcel logistic and they can ask for you, right.